Shipments and returns
Your pack shipment
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by USPS Extra with required signature or other extra services, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Envelopes and boxes are amply sized and your items are well-protected with standard board and other protective measures as needed.
If a package appears damaged upon arrival, please be sure to document the damage by taking pictures of the envelope or package from multiple angles PRIOR to opening the package. In the case that your item is damaged, these pictures of the outside packaging will show the item was damaged during the delivery process. If the item is damaged, contact us at firstname.lastname@example.org to submit a formal request for a refund with the email you used for the order, along with all the pictures you took.